dVUE1 works with users who are in the local or domain administrator’s group. This is due to the way the user’s User Account Control (UAC) works in Vista. Gadgets only run with the user’s UAC and cannot be elevated to use an administrator UAC privileges.
Q: Lately, my dVUE has been showing an "error" for the http value, but all other values are working fine.
A: The connection to the website is timing out before collecting the http data from the target website. This may mean that the target website is down or unavailable. You will also receive this message if dVUE1 is set to monitor www.dopplerVUE.com. In the past, an exceptionally large number of users were accepting www.dopplerVUE.com as the default site for dVUE1 monitoring, putting an inordinate burden on our website provider. Please note, you can use multiple instances of dVUE1 to monitor your website without experiencing performance problems. It is only when an exceptionally large number target a limited connection that issues can sometimes develop.
Q: Why can’t I see any network cards from the Choose your network card (for bandwidth): selection?
A: There is a permission issue with the logged in user. You must be logged in with local or domain administrative privileges. Additionally, bandwidth will not display and the user will not be able to change monitored web site either.
Q: Why do I see N/A or no data in the Bandwidth field?
A: You must be logged in with administrative privileges; the issue is that there is no network card selected. If you bring up the Options menu, no network cards are listed because of this permission issue with the logged in user.
Q: I see N/A in the network card field and cannot select a network card even though I am logged in with either local or domain administrator user privileges.
A: Turn User Account Control Off from the Control Panel > User Accounts by clicking on the Turn User Account Control on or off and then uncheck the User Account Control (UAC) to help protect your computer checkbox. This action requires a reboot to apply the change.
Q: Why don’t the Ping values from the monitored web site display?
A: If PING is disabled on a server, it will not return ping values to display. An example site is www.cnn.com, it does not allow PING. Ping values will be displayed as a timeout. Try Ping to the http site from a command prompt,
Example:
Without Ping capability:
> ping www.cnn.com <Enter>
Reply is Request timed out.
With Ping capability
> ping www.dopplervue.com <Enter>
Reply from xxx.xxx.xxx.xxx: bytes =32 time=<#>ms
Q: Does dVUE1 support IPv6?
A: Yes, if the default gateway has an IPv6 address it will be shown in the Default Gateway selection list.
Q: After changing the web site to monitor in the website: field, clicking the OK button does not work.
A: There is a permission issue with the logged in user. You must be logged in with local or domain administrative privileges. Note: the Network card selection field will be blank.
Q: I cannot choose the Default Gateway
A: This occurs when the network card is disabled. This may be a result of changing between a Wireless and a LAN network connection. Check your network connections and verify as least one is enabled.
Q: Why do I see an error in all of the data fields?
A: There are a couple of reasons you could see this issue
1. You must be logged in with administrative privileges
2. If you were actively monitoring a remote system,
a. You maybe experiencing network connectivity issues, either local or remote,
b. The monitored site has gone offline.
Q: I am trying to monitor a site with https and it doesn’t work.
A: dVUE1 does not currently support https.
Q: I am trying to monitor a URL and it doesn’t work for ping measurements.
A: Ping measurements are derived when the DNS record is retrieved. Using URLs will cause the DNS record to fail.
Example: http://www.dopplerVUE.com/compare.php will not display ping measurements but http://www.dopplerVUE.com will.
